M Villas Policy
1. LEGAL DESCRIPTION
M Villas represented by Anastasios Kontaratos and having as its objective to promote and lease real estate with emphasis on holiday villas in Greece. Its head office is in Mykonos and ΜΗΤΕ Νο: 1173Κ91001306401. All bookings are made between M Villas (the Owner) and the Client (in the name that appears on the booking form). Your signature on short term rental agreement (booking form) will be taken as your acceptance of the below conditions.
2. BOOKING CONDITIONS
A deposit equivalent to 20% of the total rental amount is required to confirm the reservation. Please note that the booking is not confirmed until this deposit is received and until you receive the booking confirmation from us. Acceptance of these conditions is a necessary precondition for the booking to be made.
In order to proceed with the booking, you must complete an online registration form. Within this registration, you will be prompted to provide us certain personal information, including but not limited to your full name, email address, and any other needed information such as credit card number (in the event you rent a property). These kinds of personal information are used for billing purposes, to fulfill your requests, to communicate with you about your order and the Site. If we encounter a problem when processing your order, your personal information may be used to contact you. All information will remain confidential and will not be used anywhere else other than in the above cases. The balance of the payment must be paid at least 45 days prior to your arrival. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within 45 days of arrival date, you will be required to pay full cost of your holiday rental at the time of booking.
4. PRICING POLICY
We reserve the right to change the price of any of the advertised villas. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.
Availability will be confirmed to you once we have checked your enquiry with the principal.
6. ARRIVAL AND DEPARTURE TIME
You should arrive at the date and hour agreed. Check-in time is from 2pm onwards and Check-out time is 12 pm. Early Check-in and late check-out are subject to availability and require our confirmation in advance. Sur-charges may apply.
7. SECURITY DEPOSIT
When you book with us, you accept responsibility for any loss or damage to the property or adjacent properties, caused by you or any member of your party or visitors at the property, hence a security deposit of 1,500 EUR for villas M2-M3 and 2,000 EUR for villas M1-M4 is payable with the balance of the reservation. Your deposit, minus any costs that have been incurred, will be refunded to you (10) days after your departure, provided we receive your full bank account details including account name, bank name, IBAN code (or equivalent for non-EU countries) and BIC code. In case of credit card payment, the percentage of the credit card commission will be added in case of credit card payment.
8. CANCELLATION POLICY
Should you need to cancel your booking after confirmation, you must immediately advise us in writing by email to firstname.lastname@example.org. Your notice of cancellation will only be effective when it is received in writing by us at our offices. It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost:
• 30 days prior to arrival = no cancellation fees
• 29 days prior to arrival = 100% cancellation fees
All cancellations must be sent to us in writing and signed by the signatory of the booking form. Security deposit will be fully refunded.
9. MINIMUM LENGTH OF STAY
Minimum 3 nights stay is required. Minimum stay may vary according to season and is subject to availability and other surcharges.
10. CLEANING AND MAID SERVICES
The properties are handed over in a clean and tidy condition. In all our properties, two hours daily maid service is provided, including a daily change of bath/pool towels and change of bed linen twice a week. Should you require any extra maid service, please advise us at the time of booking and we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service. Please inform us of any special requirements, needs, allergies or sensitivities you may have, so that we can better accommodate you. You have the obligation to leave the property in a clean condition at the end of the rental period.
11. EVENTS AND ENTERTAINMENT AT THE PROPERTY
All bookings are confirmed for holiday purposes only. Any other social events are strictly prohibited.
Pets are not allowed in our properties.
13. BEHAVIOR AND DAMAGES TO THE PROPERTY
During your stay at the villas, you and your guests are expected to comply with Greek law and respect quiet hours, which during the summer period (from April 1st to September 30th) are from 3 pm to 5.30 pm and from 11 pm to 7 am. During the winter period (from October 1st to March 31st), quiet hours are from 3.30 pm to 5.30 pm and from 10 pm to 7.30 am. For any failure to comply with Greek law, you and/or your guests shall be solely responsible. You accept responsibility for any loss or damage to the property or adjacent properties, caused by you or your guests. The security deposit mentioned above covers any damage, loss or breakage to the property or contents.
14. GUEST INJURY DISCLAIMER
The Owner cannot be held responsible for any accident or injury that may occur in the villa, its surrounding areas or the public areas of the complex under any circumstances, during your stay at the property.
15. SWIMMING POOL
The swimming pool and the Jacuzzis, where available, will be kept clean and operational by the property staff. You must also help keep the swimming pool clean and clear of debris and foreign materials. The swimming pools meet all safety standards and guidelines, therefore you assume full responsibility for the safety of all members of your party in and around the swimming pools. In case of accident, injury or death, by signing this agreement and or rental agreement (booking form) you waive any future claim against the Owner. NEVER LEAVE CHILDREN UNATTENDED PLAYING AROUND OR INSIDE A SWIMMING POOL.
Valuables left at the property are at your own risk. The Owner is not responsible for their loss, misplacement or robbery at any time. All villas are equipped with the latest type of security systems, as well as a safe. You are solely responsible for the use and activation of the security system. You should make sure to have all doors and windows closed and locked when leaving the accommodation. In the event of any theft or damage occurring through negligence of you or your guests, the Owner has the statutory right to ask for compensation from you. In case you vacate the property owing to a burglary, no refund shall be given, unless proven evidence exists of the Owner’s failure to familiarize you of the anti-burglary systems in the accommodation.
We strongly advise you to have a medical plan that will cover any medical expenses in Greece. If you or a member of your family has any serious chronic condition, including severe allergies, you are obliged to inform us in advance. In all cases, you should be covered by your insurance for any accidents to you or your persons, and for any other holiday risks. The Owner is not and cannot be held responsible for accidents caused due to the negligence and/or lack of attention of you or your guests in the grounds of the property (swimming pool, gardens etc.).
18. PHOTOS OF THE PROPERTY
Photographs and videos of all our properties can be taken only for personal use and cannot be used for any other purposes.
We have visited and checked each of our properties. The descriptions displayed on our website are accurate and made in good faith. All our personnel are available at any time to assist you and resolve any problem during your stay. However, we are not responsible for power outages, voltage fluctuations or damage that may occur due to forces outside our control, such as weather-related conditions or other acts of nature.
20. DAMAGE FROM NATURAL PHENOMENA
Our properties are provided with all necessary means of protection against natural phenomena such as floods, fires and storms. Therefore, we are not responsible for any damage to or destruction of your or your guests` personal belongings caused by such a natural phenomenon.